Customer Support

Knowledge is Power

Whether you are new to ARGUS solutions or a seasoned expert, you may come across issues or just have questions on using your software. ARGUS Customer Support is here to help. Choose one of the Frequently Ask Questions items below for answers to your basic questions.

Login or register to the ARGUS Customer Community to manage support cases, ask questions through live chat, search the in-depth knowledge base and participate with other users through discussion boards.

Frequently Asked Questions

ARGUS Enterprise

Q: What are the installation requirements and installation guide for ARGUS Enterprise?
A: Click here to access the ARGUS Enterprise product documentation, installation and planning guides.
 
Q: Where do I download ARGUS Enterprise?
A: Click here to access the download homepage for ARGUS Enterprise.
 
Q: How do I check out/activate my ARGUS Enterprise license/licence?
A: To check out your license/licence, launch the ARGUS Enterprise Configuration Utility --> Go to Licensing tab --> Select Add New License --> Fill out required information --> Activate over the internet.
 
Q: How do I check in/deactivate my ARGUS Enterprise license/licence?
A: To check in your license/licence, launch the AE Configuration Utility --> Go to Licensing tab --> Click on the license/licence box information on the right --> Select ‘Check In Selected Licenses’ --> Check in over the internet.
 
Q: How do I refresh my ARGUS Enterprise license/licence to remove an expiry date?
A: To refresh your license/licence, launch the ARGUS Enterprise Configuration Utility --> Go to Licensing tab --> Click on the license/licence box information on the right --> Select Refresh Selected Licenses.
Note: If modules disappear, please select the license/licence box again to do a complete check in and check out. 
 
Q: How do I move my workstation license/licence to another computer?
A: To move your license/licence to another computer, launch the ARGUS Enterprise Configuration Utility --> Go to Licensing tab --> Click on the license/licence box information on the right --> Select ‘Check In Selected Licenses’ --> Check in over the internet. Activate the secondary computer, by launching the AE Configuration Utility and selecting Add New License.  
 
Q: How do I move my ARGUS Enterprise installation to another computer?
A: To move your install to another computer you will first need to check in the license/license on the existing workstation then click here to download and run the install on the new workstation.  Once the install has completed you can check out the license to activate the software.
 
Q: How do I find the full version and product key/serial number of my ARGUS Enterprise product?
A: To find the version and product key/serial number information, open ARGUS Enterprise --> Go to File tab --> Go to Help tab --> Application Version listed under ‘About’.
 
Q: How do I get customer support for my ARGUS Enterprise product?
A: For our service plan customers, please login to the ARGUS Community to access the many channels of support offered.  Within the community you can search the Knowledge Base, chat with a Live Agent, submit a case online, participate in the Live Forum Feeds, browse our new Document & Video Libraries and get updates on existing cases or browse cases reporting in the past.  For our non-service plan customers, please visit our Support Home page for Frequently Asked Questions. 
 
Q: The maintenance on my ARGUS Enterprise key expired. Who should I contact to renew my service plan?
A: Please contact your Account Manager, if your license/licence is more than 30 days. If your license/licence is expired by less than 30 days, please contact Sales Operations at 1-888-MyARGUS Option 4.
 

ARGUS Developer

Q: What are the installation requirements and installation guide for ARGUS Developer?
A: Click here to access the ARGUS Developer product documentation and installation guides.
 
Q: Where do I download ARGUS Developer?
A: Click here to access the download homepage for ARGUS Developer.
 
Q: How do I check out/activate my ARGUS Developer license/licence?
A: To check out your license/licence, right click on Developer icon --> Select Open File Location --> Select License.exe --> Select Activate.
 
Q: How do I check in/deactivate my ARGUS Developer license/licence?
A: To check in your license/licence, right click on Developer icon --> Select Open File Location --> Select License.exe --> Select Check In.
 
Q: How do I refresh my ARGUS Developer license/licence to remove an expiry date?
A: To refresh your license/licence, right click on Developer icon --> Select Open File Location --> Select License.exe --> Select Refresh.
 
Q: How do I move my workstation ARGUS Developer license/licence to another computer?
A: To move your license/licence, right click on Developer icon --> Select Open File Location --> Select License.exe --> Select Check In -->  From the secondary computer, repeat the same steps to Activate.
 
Q: How do I move my ARGUS Developer installation to another computer?
A: To move your install to another computer you will first need to check in the license/license on the existing workstation then click here to download and run the install on the new workstation.  Once the install has completed you can check out the license to activate the software.
 
Q: How do I find the full version and product key/serial number of my ARGUS Developer product?
A: Open Developer --> Go to the ARGUS Symbol tab on the top left --> Select the Help tab.
 
Q: How do I get customer support for my ARGUS Developer product?
A: For our service plan customers, please login to the ARGUS Community to access the many channels of support offered.  Within the community you can search the Knowledge Base, chat with a Live Agent, submit a case online, participate in the Live Forum Feeds, browse our new Document & Video Libraries and get updates on existing cases or browse cases reporting in the past.  For our non-service plan customers, please visit our Support Home page for Frequently Asked Questions. 
 
Q: The maintenance on my ARGUS Developer key expired. Who should I contact to renew my service plan?
A: Please contact your Account Manager, if your license/licence is more than 30 days. If your license/licence is expired by less than 30 days, please contact Sales Operations at 1-888-MyARGUS Option 4.
 

ARGUS Online

Q: What are the system requirements for ARGUS Online?
A: Click here to view the ARGUS Online system requirements.  We recommend that you also review the system requirements listed on the Citrix website as Citrix receiver is required to access ARGUS Online.

Q: Where can I get the Citrix Receiver download?
A: If you are not prompted to download as soon you log into argusondemand.com, please click here to download installer.
 
Q: What is the work email address or server address needed to be entered when launching the Citrix receiver?
A: To use ARGUS Online, you do not have to run the Citrix receiver directly. You will have to go to argusondemand.com and it will connect to the Citrix receiver installed on your PC.
 
Q: I can’t login to ARGUS Online?
A: Please make sure you are typing in your username and password, instead of copying & pasting from email. If your credentials do not work, please contact ARGUS Support and provide them with your username to reset your password.

Q: I just purchased ARGUS Online, but My Applications tab is empty?
A: To activate your program, go to Manage Users tab --> Select Edit next to your username --> Check on ‘Update user products’ --> Check on the product you would like to activate --> Save --> Go back to My Applications tab to open your product.
 
Q: Why can’t I see any of my local folders or files?
A: When installing Citrix Receiver and logging in for the first time, you will have prompts asking if you would like to ‘Always Allow Access’ or ‘Never Allow Access’. Please make sure to ‘Always Allow Access’ to be able to view your local files.
 
Q: How do I open a local file saved on my desktop?
A: To open a local file, go to File Open --> Expand This PC on the far left --> Go to C: on <your computer name> -->Go to Users folder --> Go to <yourusername> folder --> Go to Desktop folder. This is how you would browse to any other folder/file located on your computer.
 
Q: How do I save my file on your ARGUS server?
A: To save the file on our ARGUS Server for your dedicated space, open the file saved on your computer àSelect Save As or Copy file àExpand This PC on the far left àSelect H drive on Org2015_XXXX.
Note: The H:/ drive will be different on a per user basis, but Org will be in the server name.
 
Q: How can I cancel my ARGUS Online Monthly Subscription?
A: Please send an email request to serviceacctg@argussoftware.com.
 
Q: Who do I contact for my invoice or receipt?
A: Please contact our Sales Operations at 1-888-MyARGUS option 4 or email to serviceacctg@argussoftware.com.

 

ARGUS Valuation Capitalisation

Q: What are the installation requirements and installation guide for ARGUS Valuation Capitalisation?
A: Click here to access the ARGUS Valuation Capitalisation product documentation, installation and planning guides.
 
Q: Where do I download ARGUS Valuation Capitalisation?
A: Click here to access the download homepage for ARGUS Valuation Capitalisation.
 
Q: How do I check out/activate my ARGUS Valuation Capitalisation license/licence?
A: To check out your license/licence, right click on ARGUS Valuation Capitalisation --> Select Open File Location --> Launch License.exe --> Select ‘Check In’.
 
Q: How do I check in/deactivate my ARGUS Valuation Capitalisation license/licence?
A: To check in your license/licence, right click on ARGUS Valuation Capitalisation --> Select Open File Location --> Launch License.exe --> Select ‘Check In’.
 
Q: How do I refresh my ARGUS Valuation Capitalisation license/licence to remove an expiry date?
A: To refresh your license/licence, right click on ARGUS Valuation Capitalisation --> Select Open File Location --> Launch License.exe --> Select ‘Refresh’.
 
Q: How do I move my workstation ARGUS Valuation Capitalisation license/licence to another computer?
A:  To move your license/licence, right click on ARGUS Valuation Capitalisation --> Select Open File Location --> Launch License.exe --> Select ‘Check In’ --> Repeat process to ‘Activate’.
 
Q: How do I move my ARGUS Valuation Capitalisation installation to another computer?
A: To move your install to another computer you will first need to check in the license/license on the existing workstation then click here to download and run the install on the new workstation.  Once the install has completed you can check out the license to activate the software.
 
Q: How do I find the full version and product key/serial number of my ARGUS Valuation Capitalisation product?
A: To find the version and product key/serial number information, open Valuation Capitalisation --> Go to the top right hand corner to select the blue question mark --> Select About --> Full version detail located at the top right.
 
Q: How do I get customer support for my ARGUS Valuation Capitalisation product?
A: For our service plan customers, please login to the ARGUS Community to gain access to live agent chat, Knowledge Base Articles, Video Library, Web to Case and other support documents. For our non-service plan customers, please visit our support page for Frequently Asked Questions. 
 
Q: The maintenance on my ARGUS Valuation Capitalisation key expired. Who should I contact to renew my service plan?
A: Please contact your Account Manager, if your license/licence is more than 30 days. If your license/licence is expired by less than 30 days, please contact Sales Operations at 1-888-MyARGUS Option 4.
 

ARGUS Asset Management

Q: What are the installation requirements and installation guide for ARGUS Asset Management?
A: Click here to access the ARGUS Asset Management product documentation, installation and planning guides.
 
Q: Where do I download ARGUS Asset Management?
A:  Click here to access the download homepage for ARGUS Asset Management.
 
Q: How do I check out/activate my ARGUS Asset Management license/licence?
A: To check out your license/licence, right click on AM --> Select Open File Location --> Right Click on Keymove.exe --> Select Create Shortcut --> Right click on Keymove.exe-shortcut --> Select Properties --> add <space>/DYNA after Keymove.exe” --> Launch Keymove Shortcut --> Select Check Out.
Note: You only have to create the Keymove Shortcut once. If one has already been created please use the existing keymove shortcut.
 
Q: How do I check in/deactivate my ARGUS Asset Management license/licence?
A: To check in your license/licence, right click on AM --> Select Open File Location --> Right Click on Keymove.exe -->Select Create Shortcut --> Right click on Keymove.exe-shortcut --> Select Properties --> add <space>/DYNA after Keymove.exe” --> Launch Keymove Shortcut --> Select Check In.
Note: You only have to create the Keymove Shortcut once. If one has already been created please use the existing keymove shortcut.
 
Q: How do I refresh my ARGUS Asset Management license/licence to remove an expiry date?
A: To refresh your license/licence, right click on AM --> Select Open File Location --> Right Click on Keymove.exe --> Select Create Shortcut --> Right click on Keymove.exe-shortcut --> Select Properties --> Add <space>/DYNA after Keymove.exe” --> Launch Keymove Shortcut --> Select Check In --> Open Keymove.exe-shortcut --> Select Check Out.
Note: You only have to create the Keymove Shortcut once. If one has already been created please use the existing keymove shortcut.
 
Q: How do I move my workstation ARGUS Asset Management license/licence to another computer?
A: To move your license/licence to another computer: On the existing machine, right click on AM desktop icon --> Select Open File Location --> Right Click on Keymove.exe --> Select Create Shortcut --> Right click on Keymove.exe-shortcut --> Select Properties --> add <space>/DYNA after Keymove.exe” --> Launch Keymove Shortcut --> Select Check In.  On 2nd machine, right click on AM --> Select Open File Location --> Right Click on Keymove.exe --> Select Create Shortcut --> Right click on Keymove.exe-shortcut --> Select Properties --> Add <space>/DYNA after Keymove.exe” --> Launch Keymove Shortcut --> Select Check Out.
Note: You only have to create the Keymove Shortcut once. If one has already been created please use the existing keymove shortcut.
 
Q: How do I move my ARGUS Asset Management installation to another computer?
A: To move your install to another computer you will first need to check in the license/license on the existing workstation then click here to download and run the install on the new workstation.  Once the install has completed you can check out the license to activate the software. 
 
Q: How do I find the full version and product key/serial number of my ARGUS Asset Management product?
A: To find the version and product key/serial number information, open the program --> Go to Help drop down --> Select About Asset Management.
 
Q: How do I get customer support for my ARGUS Asset Management product?
A: For our service plan customers, please login to the ARGUS Community to access the many channels of support offered.  Within the community you can search the Knowledge Base, chat with a Live Agent, submit a case online, participate in the Live Forum Feeds, browse our new Document & Video Libraries and get updates on existing cases or browse cases reporting in the past.  For our non-service plan customers, please visit our Support Home page for Frequently Asked Questions. 
 
Q: The maintenance on my ARGUS Asset Management key expired. Who should I contact to renew my service plan?
A: Please contact your Account Manager, if your license/licence is more than 30 days. If your license/licence is expired by less than 30 days, please contact Sales Operations at 1-888-MyARGUS Option 4.
 

ARGUS Valuation DCF

Q: What are the installation requirements and installation guide for ARGUS Valuation DCF?
A: Click here to access the ARGUS Valuation DCF product documentation and installations guide.
 
Q: Where do I download ARGUS Valuation DCF?
A: Click here to access the download homepage for ARGUS Valuation DCF.
 
Q: How do I check out/activate my ARGUS Valuation DCF license/licence?
A: To check out your key, right click on the desktop DCF Icon --> Open File Location --> Open Keymove.exe --> Fill out required information --> Select ‘Check Out’ for activation.
 
Q: How do I check in/deactivate my ARGUS Valuation DCF license/licence?
A: To check in your key, right click on the desktop DCF Icon --> Open File Location --> Open Keymove.exe --> Select ‘Check In’ for deactivation.
 
Q: How do I refresh my license/licence to remove an expiry date?
A: To refresh your license/licence, right click on DCF Icon --> Open File Location --> Open Keymove.exe --> Select ‘Check In’ and repeat steps to ‘Check Out’.
 
Q: How do I move my workstation ARGUS Valuation DCF license/licence to another computer?
A: To move your license/licence to another computer, Open DCF --> Select Help drop down --> Select Check In License/Licence Key --> Select Check In button. Activate the secondary computer, by launching DCF --> Fill out the information --> Select ‘Check Out’.
 
Q: How do I move my ARGUS Valuation DCF installation to another computer?
A: To move your install to another computer you will first need to check in the license/license on the existing workstation then click here to download and run the install on the new workstation.  Once the install has completed you can check out the license to activate the software. 
 
Q: How do I find the full version and product key/serial number information of my ARGUS Valuation DCF product?
A: To find the version and product key/serial number information, open the program --> Go to the Help drop down --> Select ‘About ARGUS Valuation DCF’.
 
Q: How do I get customer support for my product?
A: For our service plan customers, please login to the ARGUS Community to access the many channels of support offered.  Within the community you can search the Knowledge Base, chat with a Live Agent, submit a case online, participate in the Live Forum Feeds, browse our new Document & Video Libraries and get updates on existing cases or browse cases reporting in the past.  For our non-service plan customers, please visit our Support Home page for Frequently Asked Questions. 
 
Q: The maintenance on my ARGUS Valuation DCF key expired. Who should I contact to renew my service plan?
A: Please contact your Account Manager, if your license/licence is more than 30 days. If your license/licence is expired by less than 30 days, please contact Sales Operations at 1-888-MyARGUS Option 4.